Job Description

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Establishes relation with client by asking relevant questions & providing information; confirming pricing & delivery address.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Understanding the calling script & following the same.
• Regular in updating self & attending training programs conducted by the company periodically.
• Good at English & Hindi Communication.
• Knowledge of soft skills to communicate effectively.
• Manage large number of inbound/outbound calls.
• Following Call Centre Scripts.